Category: <span>organizational development</span>

The One Thing – The Surprising Results of Focus

THE ONE THING The Surprisingly Simple Truth Behind Extraordinary Results Gary Keller with Jay Papasan – reviewed by Ray Silverstein The author states “The One Thing is the best approach to getting what you want.” “What’s the One Thing you can do this week such that by doing it everything else would be easier?”  The…



10 Tips to Get Referrals

10 Ways to Get Great Referrals (Even if You Stink at Asking for Them)  When it comes to sales tools, few things are more powerful than customer referrals. They’re simple, effective, and absolutely free. We love when referrals come our way. Yet many entrepreneurs are reluctant to actively request them. If you’re one of them,…



Managing Employees: Different Generations, Different Motivations

Being a Good Manager One of the advantages of running a small business is that you can manage your employees on an individualized basis. A savvy boss identifies each worker’s hot buttons and work style, and manages employees accordingly. And if you’re super-savvy, you’ll factor in the cultural generation your employees belong to as well….



How do you confront issues and people effectively?

Crucial Conversations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Disappointing Results at Work? The Guys explore one of the toughest issues – dealing with confrontations in the workplace. No, it isn’t about breaking up fights, but it can result in one if…



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