Understand (and Minimize) Customer Turnover Think back over the last year or two. Is there anything different about your customers? When you lose a customer, it not only represents a loss in revenues, it may reflect a problem in your business. That’s why it’s important to analyze customer turnover patterns and identify ways to minimize…
Successful Transactions: Buying & Selling a Business Join us for an interactive Round Table discussion with Joe Roznai, and Kevin Campbell of KSM (Katz, Sapper & Miller). The KSM team will walk through the key elements that drive a successful business transaction – from understanding deal structure and valuation to navigating financing, due diligence, negotiation, and…
Embrace Your Role as Company Leader As their small businesses grow, many owners struggle to define their shifting roles within the organization. It is a given that many business owners are great “doers.” After all, they’ve built successful businesses from the ground up. But as a business takes off, owners are suddenly confronted by tasks …
GET MORE DONE IN 12 WEEKS THAN OTHERS DO IN 12 MONTHS Brian P. Moran and Michael Lennington This write up does not go into all the details of the 12 Week Year process. It is intended to make you think about the overall concepts. The 12 Week Year starts with a vision and from…
Google CEO Sundar Pichai said at Bloomberg’s tech conference that AI will help engineers be more productive but that his company would still add more human engineers to its team. Meanwhile, Microsoft is planning more layoffs amid heavy investment in AI, Bloomberg reported this week. Other tech leaders at Shopify, Duolingo and Box have told…
Many entrepreneurs go into business for themselves because they want to call their own shots, control their destiny, and make as much money as they think is appropriate. Also, they happen to be very good at something. Unfortunately, whatever unique skills they may possess, these skills alone often are not enough to ensure business success,…
My friend Steve Yastrow, a shrewd advisor and author, recently introduced this “Ditch the Pitch” approach, which you’ll find in his book of the same name at yastrow.com. It’s so packed with great ideas, I asked Steve for permission to share my top takeaways here. If your sales pitch isn’t delivering the results you want,…
Embrace Your Role as Company Leader As their small businesses grow, many owners struggle to define their shifting roles within the organization. It is a given that many business owners are great “doers.” After all, they’ve built successful businesses from the ground up. But as a business takes off, owners are suddenly confronted by tasks…
Goal: Manage Your Human Assets Wisely Make the Most of Your Human Assets In today’s highly competitive world, employee performance matters a great deal. As a result, your employees are either your company’s most powerful asset or its greatest liability. How do you ensure that your employees are the former, not the latter? By…
Goal: Learn to Sell Strategically Maximize Sales with Strike Zone Selling Like everything else, the key to selling effectively is focusing your time, efforts and energies where they’re most likely to pay off. That means identifying and targeting your best prospects by drawing on intelligence you already own. It’s called Strike Zone Selling, and it’s…
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